Seeking the management regulations of jewelry store personnel or the manuscript of the employee manual.

Amanda

October 4, 2022 at 12:48 am

Jewelry store management manual
It part of the franchise store internal management system
Puct standard
. Work (enter the store)
1. Punishment according to regulations.
2. attendance registration
1) Replace the uniform;
2) Registering time on the attendance book;
3) It is strictly forbidden to register on behalf of the person. By.
3. Regulations on private items brought into the store
1) Private items, private packages and other items should be kept in the dressing box, and it is strictly forbidden to bring them into the store;
2) A large amount of cash and other valuables of other valuables Products must not be stored at the counter and dressing box. , Electronic computers, typo, etc., can be brought into the shop after being recognized by the manager on duty. When you leave, you must be approved by the manager.
. Instrument
1. Basic regulations
1) Wearing uniforms, do n’t have good chest cards;
2) The clothing is neat and positive; Guest;
4) Check each other to improve together.
2. Specific regulations
1. The hair of male salespersons needs to be trimmed and cleaned. It is standard for not covering the ears.
2, female salesperson's hair should be decent, you can apply colorless nail polish, and you need to make makeup and decent makeup.
3. You must not wear colored glasses during work.
4, in principle, no color hair other than black.
5. When working, we must put the workflow according to the regulations, and put on the brach on the left chest.
6. The workflow must be kept clean, tidy, ironed and flat, the clothes buckle is completely buckled, and you cannot hold your sleeves.
7, wearing shoes is generous, keep the upper smooth, and it is strictly forbidden to go to work in slippers.
8, behavior civilization, confident and generous, not humble, showing a certain degree of style and cultural literacy. Stand straight, sit upright, be concise, see natural, listen to focus, and be stable.
9. To avoid digging ears, yawning, nails and other indecent actions in front of customers, treat people with sincerity, enthusiasm, kindness, and patience.
10, receiving customers, colleagues, or customers, with a smile, talking about the call, clear mouth, sweet voice, and kind attitude.
11. When pouring the water for customers, the water should not be over, and the cup below 2/1 is handed over to the customer. You can also gently put it on the counter at the customer and remind the customer. It is strictly forbidden to hand in the cup and water.
12. When talking to customers, you should face each other and listen carefully. The expression should be kind and natural. If something needs to be dealt with during the conversation, he should be politely signaling the other party and apologizing.
13. When a classmate is required to talk to the mandarin, when talking with colleagues in the counter, and hand over the goods, it is strictly forbidden to call the nickname and nickname.
3. Preparation of opening doors
1. Preparation of preparations before business
1) Clean hygiene: Clean the ground, neat goods, and clean counter. ;
2) Check the product: prepare all the products, the goods in the counter are full, and the counters are in the library. ;
4) Verification of accounts: verifying the goods in the counter are consistent with the account;
5) The sales of bills, packaging products and sales are uniform;
6) Correct the sensitivity and accuracy of the platform, the instrument, and the instrument ;
7) Sort the meter instrument and check the dress.
2. Determine today's goals
1) Think about what today's sales goals are, and the methods and measures to be completed;
2) What are the products introduced today? Whether you have mastered the performance and characteristics of the product;
3) What happened yesterday, there are questions about questions, ask others as soon as possible to find answers and solutions.
3. The use of telephone and BP machine during working hours
1) Forbidden private calls;
2) Forbidden use of private phones and BP machines;
3) Sales workers need to call outside calls due to work, It is approved by the manager on duty.
. The requirements of the job
1. Observe the time and from work, prohibit drinking before get off work, and leave the counter if you have any matter.
2. Working hours are prohibited from stringing, chatting, and doing private affairs.
3. The store is prohibited from eating snacks, makeup, smoking, and no loud noise and running,
4. Standing service should be standardized, dignified, smile service; Requirements and suggestions.
5. Service program specifications during business
1. Welcome to customers: When receiving customers approaching, take the initiative to say hello and say the first sentence. To "take one question two and greet three", no one can come first.
2. Introduction of products: active, enthusiastic, patiently introduce the quality, level, price and use maintenance of the goods to customers. Customers' contact information, addresses, and contact with customers in time after the goods are available.
3, display products: Determine the display methods and methods according to the quality of the product, the level of level, to watch, magnify the mirror, light irradiation, etc., which must be convenient for customers to choose, but also the inner beauty performance of the product.
4, packaging products: Before the product packaging, the goods and certificates and gifts should be packed together in front of the customer.
5. Submit the product: When the customer pays the payment, the salesperson must hand the goods to the customer with both hands, polite, put it lightly, and generous.
6. Farewell to customers: When customers carry the purchased goods from the cabinet, they must send customers enthusiastically and politely according to standardized service terms.
7. Auxiliary work when not busy in business: supplement, organize products, make accounts in time, clean the counter, and make preparations for receiving the next customer in advance.
. The provisions of the preparations for closing the door
1. When the business is over, there are customers who choose the goods, and all products must be displayed at normal business.
2. When the opening time is over, if there are customers, the business time should be delayed, the customer will be received normally, the warm reception is enthusiastic, not urging customers, and not complaining about customers.
3. 15 minutes before the end of the business, all the salespersons of the class should count the goods and determine the accuracy. When the owner of the class signed, the product recovered the goods.
4. When the team leader and the manager on duty do the day of sales accounts, determine the accounts to match the product.
5. Clean the hygiene of business places, so as to be clean and free of stains.
6. Evening class: After all the preparations before the store are done well, the head of the class cabinet and the duty manager organized the salesperson of the class to make a summary of the sales work of the day to determine the work arrangement of tomorrow.
7. Leave the store: When leaving the store, when the team leader and duty manager should cut off the power in time, the manager on duty should cut off the power in time, lock the safe, and check whether there are other unsafe places.
8. After all the above work is done, all personnel in the class can leave the store one after another.
7. After get off work (leave store)
1. The change of clothes should be replaced with their clothes in the locker room, and the uniform is put in the dressing box.
2.
8. Regulations on hospitality
1. The service language should be gentle, natural, and simple, accurate, polite, flexible:
1, commonly used polite words Thank you, thank you.
2, commonly used respect: children, ladies, ladies, ladies, gentlemen
3, commonly used asks: Hello, good morning, goodbye, thank you, please take care of you again.
2. When service language standards
a), when the customers are welcome, they take the initiative to say hello. You should say, "Hello! What do you see?" "What do you need to order?" Essence When the customer's dissatisfaction is caused by not hearing the customer call, he must take the initiative to apologize and say, "I'm sorry, let you wait for a long time."
b) The product asked by the customer temporarily inquiring with the current response: "I'm sorry, now it is temporarily out of stock." When customers ask when they can come to the goods, they should answer: "Please take a look, or call to ask", and send a business card. For customers who are urgently needed, you should say, "Please leave the phone to notify you in time when you come to the goods." Don't simply say, "No."
c) When a customer wants to look at a certain product, the salesperson is not allowed to quote first and then deliver the goods, unless the customer asked the price first. After the salesperson handed the goods to the customer, he should introduce the characteristics and origin of the product appropriately, and said, "Please choose at will." When the customer is selected, you should not buy it, you should say, "You are welcome, I hope you come again next time."
d) When submitting the product to the customer after the transaction, you should say, "Please get it" and carefully check the items to the customer.
e) When sending off customers, you should say, "Do you still need anything else?" Or, "You go well, goodbye." When the customer expressed his gratitude, he should say, "You are not polite, welcome to come again."
f) Customers need to receive enthusiastically when refunding the goods, do not push, do not make difficulties, and deal with the products that do not meet the principles of refund, to explain more patiently. the term". In other words, "Sorry, the damage of your jewelry is not the scope of us, please forgive me." If the customer insists on returning the goods, you should say, "Please allow me to ask for leaders, you wait." If the customer is dissatisfied with the answer, he should be polite and ask the customer to go to the relevant departments to negotiate. The goods that meet the principle of return should be retreated immediately, and said, "Sorry, let you run one more."
g) When discounted customers, they must be kind and patient. For example, when you persuade customers not to smoke, you should say, "Sorry, you can't smoke in the store."
3. During the sales process, uncivilized, impolite languages such as negation, questioning, ridicule, and impolite are allowed to achieve "five non -speaking"
1) Do not say that there are words that hurt customer self -esteem and personality.
2) Do not talk about complaints and blame customers.
3) Do not talk about ridiculing the words of bitter customers.
4) Do not talk nonsense.
5) Do not talk to customers and intensify contradictions.
4. When receiving customers, they do not care about
1) When customers buy goods, the name is improper.
2) When customers buy goods, they are indecent.
3) When the salesperson took the initiative to say hello, the customer ignored it.
4) When encountering customer sexual irritability, the language is not appropriate.
5) Customers do not care when they are polite.
5. Service taboos
"Don't ask if you don't buy it", "Don't know", "I don't understand (will)", "Will you not read it?", "Buy it?",, " Wait for the party, "What are you urgent?", "Come again tomorrow", "Small Sample", "Love to buy or not", "Where do you want to go?"
6. Other counters stipulate
1. When you have to speak with other salespersons who are receiving customers, the salesperson should be carried out after receiving the customer. If there is a critical situation, the reception gap should be used to greet the customer first, and then briefly describe the reason.
2. When greeting with other salespersons during the reception, you should wait for the customer to answer. If there is a critical situation, there are other salespersons nearby and say hello to customers. If there is no salesperson nearby, you must wait for the reception to be completed.
3. If you are not talking about private affairs in the store, if there is a critical situation to explain the reason to the manager on duty, you can meet at the counter after obtaining consent.
7. When answering the phone
1) When calling, you should first clarify the main points of the phone. When the other party responds, first report to the business outlet phone and his own name. "Hello, the newcomer Yafu jewelry "Some shop".
2) When the phone rings, it should be quickly picked up within three sounds to respond. First, report the name of the business outlet and their own name, record and check the key content, and ask the other party if they leave a message.
3) Develop the preparation paper and pen to record the habit of call at any time.
4) Wait for the other party to hang up first.
The provisions of the transfer of the handover
The regulations for the handover of the salesperson are:
. Work transfer
The regular class meetings and arranging arrangements for uniform arrangements. When working on work transfer and work layout, the salesperson must be attentive and meticulous. To achieve
"one accurate" is required to conduct handover shifts on time.
"Erming" requires that the salesperson must be clear and responsible.
"Sanqing" is required to be clear money and clear the task when the work is transferred.
Note: For as far as the above, if you lose a little, you will be endless.
specific measures
1) Implement two -line rotation system.
2) The implementation of the cabinet team leader is responsible for the system. If the account is consistent, if there is an error, the written report of the cabinet team leader will be written to inform the company to resolve it. But it does not affect normal sales.
3) The responsibility is clear when the transfer is clear, and the business personnel need to be responsible for dividing them one by one.
4) Interchange content: counter accounting, physical account, cash account, counter key, etc.
. Replacement of tooling
Before officially serving, the salesperson must replace the clothing in accordance with the regulations instead of working in the post in the post.
It replacement of work clothes must be carried out in front of the class and cannot be changed in public in the job. In addition, it should be noted that the replacement of the workers must be completely in place.
. Replenishment of inspection
1. Check whether the goods they are responsible for selling are lacking in the specific quantity.
2. Check whether there is a problem in quality in terms of quality.
3. When conducting the inspection, it is found that the goods are short of shortness. You should report to the manager on duty in time and immediately find out the reason.
4. When conducting the inspection of the goods, find that the product problems occur in the product. You should report to the manager on duty in time, and immediately find out the reason.
5. For errors that have not been identified for the time being, they should be registered with the situation and the person in charge.
. Check the price signing
1. Check whether the price of the goods corresponds to the same one -to -one correspondence, whether there is an wrong price sign, and there is a lack of price tips to prevent the emergence of "dislocation".
2. Check whether the certificate and information of the goods are complete.
3. During the inspection, it was found that there were errors and lack of situations to report to the manager on duty, and the reason was immediately found.
4. For the errors that have not been found for the time being, the situation should be registered with the situation and the person in charge.
5. Prepare the necessities
The salesperson must also prepare some indispensable work supplies in the work before the class, and place it in a fixed place. It is necessary to check or supplement before the class.
1. Prepare the device
The cash register, electronic calculator, ballpoint pen, re -writing paper, invoicing, etc.
2. Prepare testing
Jewelry tester
3. Prepare propaganda materials
Louncing manuals, counter tips, POP, posters, etc. n jewelry box, handbag, sales card
5. Prepare to find the change
6. Sort the table
The salesperson should clean and organize the counter to ensure the sales requirements of the countertop. The placement of the office appliances used in place must not affect the overall beauty of the counter.
On health regulations
keeping the store cleaning is one of the clerks. The work steps responsible for health are as follows:
Working step 1: Preparation
Specific operation:
1) Trash can
2) buckets, rags, chicken hair, roll paper, glass cleaner.
Requirements: The work prepared in advance should be clean.
Working step 2: Pour garbage
Specific operation:
1) Concentrate the garbage in the store to pour the garbage by one person;
2) Pour the garbage 15 minutes before the evening shift get off work Essence
Requirements: Pour the garbage to the designated place.
Working step 3: Put the counter, shelves, doors and windows
Specific operation:
1) Put half a bucket of water;
2) Wet the rag, wipe the shelves, counters, doors and windows, doors and windows , Wipe the first pass, and then clean the rags again.
Requirements: Wash the rags frequently to keep the rag clean.
Working step 4: Put the glass, mirror
1) Pour the glass cleaner on the rag, and apply the glass mirror back and forth; Wipe, then use it for rags or paper rubbing.
Requirements: glass and mirrors are wiped with glass cleaner until light.
Working step 5: Clean the product
The dust in the cabinet regularly.
Requirements:
a) The goods should be gently put in
b) Put the goods in time after cleaning
counter discipline
to maintain good sales order in the store, now request The salesperson follows the following counter rules:
1. Before the salesperson enters the counter to work, he should wear work clothes and wear brands.
2. It is not late to go to work. It is necessary to adjust the work in charge of work and rest. After the approval of the supervisor above, it can take effect. It is not good at leaving the job. When you need to leave, you can leave the post when you leave.
3. Be enthusiasts, serve politely, take the initiative to introduce products, do a good job of fullness, often smile, and answer questions. When there is no customer, organize the goods to make it neat and beautiful.
4. Criticism or suggestions made by customers must be accepted with an open mind and not hit or quarrel with the customer.
5. Standing posture should be correct, not allowed to chat, laugh, and make trouble at the counter.
6. Do not meet in the counter and do private affairs. When the shift time is not allowed to purchase the products you operate.
7. No smoking, eating, reading, reading, sleeping, and sitting in the counter or warehouse are not allowed.
8. Consciously do the environmental hygiene and commodity hygiene in the store and outside the store.
9. The private schoolbags, bags, wallets are brought into the counter and warehouse.
10. Do not use it randomly, use it, and try to wear the inner jewelry of the store.
11. The handover class is done: clear transfer, the payment is consistent, and the signature is responsible.
12. Not allowed to change to get off work in advance and close the store early to stop selling.
13. Before get off work, cut off all the power supply, lock the safe and doors and windows, and do a good job of fire prevention and theft.
The goods for goods insurance
1.
2. The storage products should implement the "advanced first -first -out" regulations.
3. To save warehouse capacity, reasonably make the warehouse, and no goods must be placed chaos.
4. The warehouse goods must be set with a fixed cargo position and numbered it. Each cargo position sets up "entry, exits, deposit cards" in and out of the warehouse. Eliminate the inventory to counterpart with the product account.
5. The warehouse goods must be "three pairs of mouth" that is, that is, the inventory goods are consistent with the number of goods cards, and the amount of goods card is consistent with the balance of the product account. Sales, adjust, and save month reports.
6. The warehouse managers should be tested frequently for the goods and supplies they keep. For products with long stagnation time, they must actively urge the sale of the goods to sell or reflect the change to the headquarters. rn资料管理规定rn为便于管理和及时与总部沟通，为结合本地区情况制作营销计划做准备，还需对以下资料进行存档： rn一、内部资料r n1. Related information in the store
1) Recently sold the monthly sales information
2) The main product changes in the local market for 1-2 years.
3) Sales of main products, sales revenue and sales expenses.
2. Data of the sales plan
1) This year's sales plan and deployment information
2) Monthly sales plan and deployment information
3)
1) New product introduction information
2) The product directory information of the shop
4. Key customer information
1) Customers who have purchased products of our shop
2)
The content includes: name, age, occupation, preference, contact number, etc. ) In -store management data
. External information
1. Market survey data
1) Annual regional sales survey
2) annual sales of major products in this region
3) Product Main Consumption Survey
2. Main competitor information
1) Methods and methods of competitors sales
2) The pricing situation of competitors
3) The main products sold by competitors r
4) The overall sales of competitors
The personnel management
Organizational structure

Duties Instructions:
Manager: Comprehensive responsibility for store sales, personnel and financial management Essence
The store manager (cabinet leader): On -site guidance, diagnosis and processing of employee problems, commodity management, organizational class meeting, handling customer complaints, management reporting analysis, information management, etc.
Couns: Responsible for customer reception, commodity sales, counter account registration, sorting and placing counter products, cleaning stores, etc.
The cashier: responsible for collecting cash, registering accounts, bill management, etc.
Maids: Responsible for the management of warehouse goods, including receiving goods, replenishment, registering accounting, cleaning, etc.
A security personnel: Responsible for the daily on -site security work and regular safety inspections of store facilities.
The staff recruitment
1, basic quality requirements
1) Age requirements: under 35 years of age;
2) Education requirements: graduated from junior high school.
3) Experience requirements: have a certain retail sales experience.
4) Other requirements: good temperament, good appearance, honest and reliable, no bad records, and standard Mandarin. Has strong language expression ability, certain interpersonal ability, certain body perception ability, and keen observation ability.
2. Occupational quality requirements
Career function work content skills Requirements
. Reception (1) Reception preparation 1. Be prepared for the business environment 2. Be prepared for business utensils. 3. Be Preparation of Personal Instrument Instrument 1. Preparation of environmental beauty 2. Precautions for the preparation of business utensils 3. Instrument, instrument, and manner common sense 4. Language application basic common sense 5. counter service common sense
(2) reception etiquette 1 . Be able to use commercial service terms correctly 2. Being able to actively and enthusiastically receive customers
Sales (1) Commodity introduction and consultation 1. Be able to correctly apply the name of jewelery and jade varieties Nature 3. Be able to properly introduce jewelry variety styles 4. Be able to correctly explain the gem appraisal certificate inlaid diamond grading certificate 1. Jewelry and jade definition, classification, variety, name knowledge 2. The physical and chemical properties of jewelry and jade Variety Knowledge 4. Appraisal Certificate Knowledge
(2) Product display 1. Can show jewelry with conventional instruments 2. Can correctly display jewelry of different styles 3. Can show jewelery with props, itself, and customer wearing it. Jewelry 1. Customal identification instrument application knowledge 2. Different style jewelry display requirements and precautions 3. Proposal display and personnel wearing display
(3) Product recommendations can be based on customer gender, age, face shape, hand shape, hand shape, etc. The basic knowledge of the corresponding jewelry jewelry of jewelry jewelry is recommended
(4) Communication and transactions 1. Be able to introduce jewelry culture, connotation, stimulate the desire of customers to buy in a timely manner 2. Can figure out the customer's psychology in a timely manner, seize the chance of transaction opportunities in a timely manner 1. Human knowledge of jewelry jewelry 2. Tips for timely transactions
(5) Commodity delivery 1. Be skilled to complete gift packaging 2. Be able to accurately fill in and identify sales credentials, invoices 3. Be correctly identifying leaning currency and credit card 4. Be able to correctly identify bills and other bills 1. Packaging knowledge 2. Bill knowledge 3. Currency, credit card knowledge 4. Check knowledge and use precautions

three -sale service (1) Protecting room relationship 1. Can be according to requirements建立顾客档案，并根据顾客要求进行相应服务2. 能够主动了解商品使用信息，并反馈到有关部门1. 首饰保养与清洁知识2. 企业质量保修规定和理赔程序rn（二）维护与Quality warranty 1. Can guide customers cleaning and maintenance jewelry 2. Can accept customers' commodity warranty requirements in accordance with relevant regulations 1. Commodity number knowledge 2. Jewelry jewelry counter fire prevention, anti -theft and other knowledge
four custody and delivery (1) Storage 1. Can identify and correct jewelry and jewelry product number 2. Can be correctly performed at the counter Storage work of samples 1. Commodity number knowledge 2. Jewelry jewelry counter fire prevention, anti -theft and other knowledge
(2) Delivery 1. Can accurately follow the quantity and quality acceptance in accurate orders 2. Can correctly record the counter accounting of the counter 3. The procedures that can be completed in accordance with the chapters 1. Counter acceptance knowledge 2. Counter account 3. Counter handover specifications
Five business activities product display can reasonably place jewelry of jewelry in accordance with the requirements, and arrange the counter display knowledge of the counter jewelry jewelry
The health check before employment
Plipped the interview, requiring the employed person to go to the designated hospital for a health check, and determine whether to conduct personnel employment according to the results of the hospital.
Personal data archive
The archive content includes: ID card (copy), academic certificate (copy), occupational level certificate (photocopy), family detailed address, main contact information (telephone).
salary and bonus (recommendation)
basic salary commission bonus welfare
1 assessment content
1) attendance situation
2) Work attitude
3) Work skills r r r r r r r r
4) Sales
5) Customer satisfaction
working hours (recommendation)
1) The two -round rotation system is implemented, and the transfer time is set at noon daily.
2) Time arrangement
working time work content
7: 40 ---- 8:00 Clean hygiene
8: 00 ---- 9:00 Course is placed at the counter
9: 00 Start Business
9: 00 ---- 2:00 Class A time
2: 00 B Class to the job
2: 00 ---- 2:30 A, B hand in class B The successor time
2: 30 ---- 8:30 Class A time
8: 30 ---- 9:00 receipt accounts
Note: Class B on duty morning class, the next day, Class A is on duty evening.
dinner time
1) Lunch period 11: 00-12: 30
dinner period 19: 00-20: 30
2) Within 30 minutes of meals, the number of meals each time — Two people, the store needs sufficient business personnel to maintain normal business.
Ilads on holidays
1) Working staff can rest for one day according to business conditions every week, avoiding Saturdays and Sunday and holidays.
2) Spring Festival: 3 days, 3 days of National Day, May 1 3 days, one day in the holiday, the remaining days are adjusted after the holiday.
3) Application on the day of the disease leave must be submitted.
4) Application should be filed 3 days in advance for a vacation.
The third part of the financial management system
1. Establish and improve the internal financial management system, do a good job of financial management, truthfully reflect the financial situation, pay the calculation of public taxes in accordance with the law, and accept the supervision and inspection of the headquarters. Financial accusations, do a good job of various financial revenue and expenditure predictions, plans, control, accounting and assessment, and strive to improve economic benefits.
2. During the operation, it must be invested and operated according to the cooperation period agreed in the franchise contract. Except for the transfer in accordance with the law, it is not allowed to end the operation in any way.
3. Financial personnel (accounting, cashier) need to obtain relevant qualification certificates recognized by the state, and abide by the relevant provisions of the "Accounting Law of the People's Republic of China" and relevant laws.
4. The accounting department should set up general accounts. Inventory accounts, sales accounts, sales details and daily income and expenditure details. Every business should be filled in truthfully and kept properly.
5. Financial personnel shall write corporate financial statements (daily reports, monthly reports, quarterly reports, annual reports) in accordance with the actual financial situation within the prescribed time, and accept the supervision and supervision of the headquarters.
6. The cashier should set up financial accounts, cash accounts, and sales details to make the Japanese and clear accounts. Every business that has occurred truthfully is consistent with the accounts and balanced income and expenditure.
The fourth part of the security measures
S safety facilities in the store
1. Monitoring system: The 24 -hour closed -circuit TV monitoring system should be installed in the store. The probe is located around the store. Where. The staff can install the alarm button at the staff to prepare.
2. Security equipment equipment: equipped with appropriate security equipment to prepare emergency use, such as electric alarm sticks, tear gas and other safety prevention equipment.
3. Security personnel: Each shop must be configured at least four security guards for 24 hours of uninterrupted inspection safety work.
4. Alarm: Each shopkeeper is both a commodity salesperson and a voluntary safety personnel. In addition to the goods in charge of the goods, each customer who comes to the store should comprehensively analyze. If there is an emergency, press the alarm system immediately and deal with it immediately.
5. Fire: Jewelry store lighting requirements are extremely high, and fire protection work is crucial. Store products are very expensive. In the event of a fire, the delicate jewelry of jewelry is very easy to be damaged, and economic losses will be extremely heavy. Therefore, fire protection must be prepared. Each store is equipped with an electrician and firefighter (security can be done), which is equipped with necessary fire protection equipment, such as dry powder fire extinguishers, emergency water, water pipes, and other emergency fire items.
6. Configuration of anti -toxic mask: Anti -toxic mask is a protective appliance equipped with each employee when it is suffering from fire and other unsafe factors.
7. Safety export: Safety export warning signs and evacuation when emergency dangerous situation occurs.
The financial and jewelery storage box
1. Equipped with a portable emergency storage box: It is used when the store needs to be transferred when the store is emergency. It requires strong and easy to carry and move. The color of the luggage is dark.
2. Equipped with small bags used during procurement: It is a practical luggage used by the store manager or financial personnel when handling financial transfer, which requires dark, anti -squeezing and anti -theft.
3. Equipped with large -scale safe in the store: that is, the in -store vault, the gold shop in the store is a place where the stores in the store are stored in the store. It is required to be hidden safety. Generally, concealed decoration can be used. The cabinet is generally determined by size.
This and shop counter processing at the door key
1. The key of the vault is kept by a special person, which can be handed over by the two and responsibilities.
2. The key at the counter is managed by the salesperson and responsible.
3. The keys of the store are generally managed by the security guards, and the responsibility is responsible. However, the manager in the store should prepare the key to prepare for the position in a safe and proper place to prepare for emergency use.
It gold shops can also sign a commodity safety custody contract with the bank, and the safety security can be saved about the safety of the warehouse before.

2 thoughts on “Seeking the management regulations of jewelry store personnel or the manuscript of the employee manual.”

Amanda
October 4, 2022 at 12:48 am

Jewelry store management manual
It part of the franchise store internal management system
Puct standard
. Work (enter the store)
1. Punishment according to regulations.
2. attendance registration
1) Replace the uniform;
2) Registering time on the attendance book;
3) It is strictly forbidden to register on behalf of the person. By.
3. Regulations on private items brought into the store
1) Private items, private packages and other items should be kept in the dressing box, and it is strictly forbidden to bring them into the store;
2) A large amount of cash and other valuables of other valuables Products must not be stored at the counter and dressing box. , Electronic computers, typo, etc., can be brought into the shop after being recognized by the manager on duty. When you leave, you must be approved by the manager.
. Instrument
1. Basic regulations
1) Wearing uniforms, do n’t have good chest cards;
2) The clothing is neat and positive; Guest;
4) Check each other to improve together.
2. Specific regulations
1. The hair of male salespersons needs to be trimmed and cleaned. It is standard for not covering the ears.
2, female salesperson's hair should be decent, you can apply colorless nail polish, and you need to make makeup and decent makeup.
3. You must not wear colored glasses during work.
4, in principle, no color hair other than black.
5. When working, we must put the workflow according to the regulations, and put on the brach on the left chest.
6. The workflow must be kept clean, tidy, ironed and flat, the clothes buckle is completely buckled, and you cannot hold your sleeves.
7, wearing shoes is generous, keep the upper smooth, and it is strictly forbidden to go to work in slippers.
8, behavior civilization, confident and generous, not humble, showing a certain degree of style and cultural literacy. Stand straight, sit upright, be concise, see natural, listen to focus, and be stable.
9. To avoid digging ears, yawning, nails and other indecent actions in front of customers, treat people with sincerity, enthusiasm, kindness, and patience.
10, receiving customers, colleagues, or customers, with a smile, talking about the call, clear mouth, sweet voice, and kind attitude.
11. When pouring the water for customers, the water should not be over, and the cup below 2/1 is handed over to the customer. You can also gently put it on the counter at the customer and remind the customer. It is strictly forbidden to hand in the cup and water.
12. When talking to customers, you should face each other and listen carefully. The expression should be kind and natural. If something needs to be dealt with during the conversation, he should be politely signaling the other party and apologizing.
13. When a classmate is required to talk to the mandarin, when talking with colleagues in the counter, and hand over the goods, it is strictly forbidden to call the nickname and nickname.
3. Preparation of opening doors
1. Preparation of preparations before business
1) Clean hygiene: Clean the ground, neat goods, and clean counter. ;
2) Check the product: prepare all the products, the goods in the counter are full, and the counters are in the library. ;
4) Verification of accounts: verifying the goods in the counter are consistent with the account;
5) The sales of bills, packaging products and sales are uniform;
6) Correct the sensitivity and accuracy of the platform, the instrument, and the instrument ;
7) Sort the meter instrument and check the dress.
2. Determine today's goals
1) Think about what today's sales goals are, and the methods and measures to be completed;
2) What are the products introduced today? Whether you have mastered the performance and characteristics of the product;
3) What happened yesterday, there are questions about questions, ask others as soon as possible to find answers and solutions.
3. The use of telephone and BP machine during working hours
1) Forbidden private calls;
2) Forbidden use of private phones and BP machines;
3) Sales workers need to call outside calls due to work, It is approved by the manager on duty.
. The requirements of the job
1. Observe the time and from work, prohibit drinking before get off work, and leave the counter if you have any matter.
2. Working hours are prohibited from stringing, chatting, and doing private affairs.
3. The store is prohibited from eating snacks, makeup, smoking, and no loud noise and running,
4. Standing service should be standardized, dignified, smile service; Requirements and suggestions.
5. Service program specifications during business
1. Welcome to customers: When receiving customers approaching, take the initiative to say hello and say the first sentence. To "take one question two and greet three", no one can come first.
2. Introduction of products: active, enthusiastic, patiently introduce the quality, level, price and use maintenance of the goods to customers. Customers' contact information, addresses, and contact with customers in time after the goods are available.
3, display products: Determine the display methods and methods according to the quality of the product, the level of level, to watch, magnify the mirror, light irradiation, etc., which must be convenient for customers to choose, but also the inner beauty performance of the product.
4, packaging products: Before the product packaging, the goods and certificates and gifts should be packed together in front of the customer.
5. Submit the product: When the customer pays the payment, the salesperson must hand the goods to the customer with both hands, polite, put it lightly, and generous.
6. Farewell to customers: When customers carry the purchased goods from the cabinet, they must send customers enthusiastically and politely according to standardized service terms.
7. Auxiliary work when not busy in business: supplement, organize products, make accounts in time, clean the counter, and make preparations for receiving the next customer in advance.
. The provisions of the preparations for closing the door
1. When the business is over, there are customers who choose the goods, and all products must be displayed at normal business.
2. When the opening time is over, if there are customers, the business time should be delayed, the customer will be received normally, the warm reception is enthusiastic, not urging customers, and not complaining about customers.
3. 15 minutes before the end of the business, all the salespersons of the class should count the goods and determine the accuracy. When the owner of the class signed, the product recovered the goods.
4. When the team leader and the manager on duty do the day of sales accounts, determine the accounts to match the product.
5. Clean the hygiene of business places, so as to be clean and free of stains.
6. Evening class: After all the preparations before the store are done well, the head of the class cabinet and the duty manager organized the salesperson of the class to make a summary of the sales work of the day to determine the work arrangement of tomorrow.
7. Leave the store: When leaving the store, when the team leader and duty manager should cut off the power in time, the manager on duty should cut off the power in time, lock the safe, and check whether there are other unsafe places.
8. After all the above work is done, all personnel in the class can leave the store one after another.
7. After get off work (leave store)
1. The change of clothes should be replaced with their clothes in the locker room, and the uniform is put in the dressing box.
2.
8. Regulations on hospitality
1. The service language should be gentle, natural, and simple, accurate, polite, flexible:
1, commonly used polite words Thank you, thank you.
2, commonly used respect: children, ladies, ladies, ladies, gentlemen
3, commonly used asks: Hello, good morning, goodbye, thank you, please take care of you again.
2. When service language standards
a), when the customers are welcome, they take the initiative to say hello. You should say, "Hello! What do you see?" "What do you need to order?" Essence When the customer's dissatisfaction is caused by not hearing the customer call, he must take the initiative to apologize and say, "I'm sorry, let you wait for a long time."
b) The product asked by the customer temporarily inquiring with the current response: "I'm sorry, now it is temporarily out of stock." When customers ask when they can come to the goods, they should answer: "Please take a look, or call to ask", and send a business card. For customers who are urgently needed, you should say, "Please leave the phone to notify you in time when you come to the goods." Don't simply say, "No."
c) When a customer wants to look at a certain product, the salesperson is not allowed to quote first and then deliver the goods, unless the customer asked the price first. After the salesperson handed the goods to the customer, he should introduce the characteristics and origin of the product appropriately, and said, "Please choose at will." When the customer is selected, you should not buy it, you should say, "You are welcome, I hope you come again next time."
d) When submitting the product to the customer after the transaction, you should say, "Please get it" and carefully check the items to the customer.
e) When sending off customers, you should say, "Do you still need anything else?" Or, "You go well, goodbye." When the customer expressed his gratitude, he should say, "You are not polite, welcome to come again."
f) Customers need to receive enthusiastically when refunding the goods, do not push, do not make difficulties, and deal with the products that do not meet the principles of refund, to explain more patiently. the term". In other words, "Sorry, the damage of your jewelry is not the scope of us, please forgive me." If the customer insists on returning the goods, you should say, "Please allow me to ask for leaders, you wait." If the customer is dissatisfied with the answer, he should be polite and ask the customer to go to the relevant departments to negotiate. The goods that meet the principle of return should be retreated immediately, and said, "Sorry, let you run one more."
g) When discounted customers, they must be kind and patient. For example, when you persuade customers not to smoke, you should say, "Sorry, you can't smoke in the store."
3. During the sales process, uncivilized, impolite languages such as negation, questioning, ridicule, and impolite are allowed to achieve "five non -speaking"
1) Do not say that there are words that hurt customer self -esteem and personality.
2) Do not talk about complaints and blame customers.
3) Do not talk about ridiculing the words of bitter customers.
4) Do not talk nonsense.
5) Do not talk to customers and intensify contradictions.
4. When receiving customers, they do not care about
1) When customers buy goods, the name is improper.
2) When customers buy goods, they are indecent.
3) When the salesperson took the initiative to say hello, the customer ignored it.
4) When encountering customer sexual irritability, the language is not appropriate.
5) Customers do not care when they are polite.
5. Service taboos
"Don't ask if you don't buy it", "Don't know", "I don't understand (will)", "Will you not read it?", "Buy it?",, " Wait for the party, "What are you urgent?", "Come again tomorrow", "Small Sample", "Love to buy or not", "Where do you want to go?"
6. Other counters stipulate
1. When you have to speak with other salespersons who are receiving customers, the salesperson should be carried out after receiving the customer. If there is a critical situation, the reception gap should be used to greet the customer first, and then briefly describe the reason.
2. When greeting with other salespersons during the reception, you should wait for the customer to answer. If there is a critical situation, there are other salespersons nearby and say hello to customers. If there is no salesperson nearby, you must wait for the reception to be completed.
3. If you are not talking about private affairs in the store, if there is a critical situation to explain the reason to the manager on duty, you can meet at the counter after obtaining consent.
7. When answering the phone
1) When calling, you should first clarify the main points of the phone. When the other party responds, first report to the business outlet phone and his own name. "Hello, the newcomer Yafu jewelry "Some shop".
2) When the phone rings, it should be quickly picked up within three sounds to respond. First, report the name of the business outlet and their own name, record and check the key content, and ask the other party if they leave a message.
3) Develop the preparation paper and pen to record the habit of call at any time.
4) Wait for the other party to hang up first.
The provisions of the transfer of the handover
The regulations for the handover of the salesperson are:
. Work transfer
The regular class meetings and arranging arrangements for uniform arrangements. When working on work transfer and work layout, the salesperson must be attentive and meticulous. To achieve
"one accurate" is required to conduct handover shifts on time.
"Erming" requires that the salesperson must be clear and responsible.
"Sanqing" is required to be clear money and clear the task when the work is transferred.
Note: For as far as the above, if you lose a little, you will be endless.
specific measures
1) Implement two -line rotation system.
2) The implementation of the cabinet team leader is responsible for the system. If the account is consistent, if there is an error, the written report of the cabinet team leader will be written to inform the company to resolve it. But it does not affect normal sales.
3) The responsibility is clear when the transfer is clear, and the business personnel need to be responsible for dividing them one by one.
4) Interchange content: counter accounting, physical account, cash account, counter key, etc.
. Replacement of tooling
Before officially serving, the salesperson must replace the clothing in accordance with the regulations instead of working in the post in the post.
It replacement of work clothes must be carried out in front of the class and cannot be changed in public in the job. In addition, it should be noted that the replacement of the workers must be completely in place.
. Replenishment of inspection
1. Check whether the goods they are responsible for selling are lacking in the specific quantity.
2. Check whether there is a problem in quality in terms of quality.
3. When conducting the inspection, it is found that the goods are short of shortness. You should report to the manager on duty in time and immediately find out the reason.
4. When conducting the inspection of the goods, find that the product problems occur in the product. You should report to the manager on duty in time, and immediately find out the reason.
5. For errors that have not been identified for the time being, they should be registered with the situation and the person in charge.
. Check the price signing
1. Check whether the price of the goods corresponds to the same one -to -one correspondence, whether there is an wrong price sign, and there is a lack of price tips to prevent the emergence of "dislocation".
2. Check whether the certificate and information of the goods are complete.
3. During the inspection, it was found that there were errors and lack of situations to report to the manager on duty, and the reason was immediately found.
4. For the errors that have not been found for the time being, the situation should be registered with the situation and the person in charge.
5. Prepare the necessities
The salesperson must also prepare some indispensable work supplies in the work before the class, and place it in a fixed place. It is necessary to check or supplement before the class.
1. Prepare the device
The cash register, electronic calculator, ballpoint pen, re -writing paper, invoicing, etc.
2. Prepare testing
Jewelry tester
3. Prepare propaganda materials
Louncing manuals, counter tips, POP, posters, etc. n jewelry box, handbag, sales card
5. Prepare to find the change
6. Sort the table
The salesperson should clean and organize the counter to ensure the sales requirements of the countertop. The placement of the office appliances used in place must not affect the overall beauty of the counter.
On health regulations
keeping the store cleaning is one of the clerks. The work steps responsible for health are as follows:
Working step 1: Preparation
Specific operation:
1) Trash can
2) buckets, rags, chicken hair, roll paper, glass cleaner.
Requirements: The work prepared in advance should be clean.
Working step 2: Pour garbage
Specific operation:
1) Concentrate the garbage in the store to pour the garbage by one person;
2) Pour the garbage 15 minutes before the evening shift get off work Essence
Requirements: Pour the garbage to the designated place.
Working step 3: Put the counter, shelves, doors and windows
Specific operation:
1) Put half a bucket of water;
2) Wet the rag, wipe the shelves, counters, doors and windows, doors and windows , Wipe the first pass, and then clean the rags again.
Requirements: Wash the rags frequently to keep the rag clean.
Working step 4: Put the glass, mirror
1) Pour the glass cleaner on the rag, and apply the glass mirror back and forth; Wipe, then use it for rags or paper rubbing.
Requirements: glass and mirrors are wiped with glass cleaner until light.
Working step 5: Clean the product
The dust in the cabinet regularly.
Requirements:
a) The goods should be gently put in
b) Put the goods in time after cleaning
counter discipline
to maintain good sales order in the store, now request The salesperson follows the following counter rules:
1. Before the salesperson enters the counter to work, he should wear work clothes and wear brands.
2. It is not late to go to work. It is necessary to adjust the work in charge of work and rest. After the approval of the supervisor above, it can take effect. It is not good at leaving the job. When you need to leave, you can leave the post when you leave.
3. Be enthusiasts, serve politely, take the initiative to introduce products, do a good job of fullness, often smile, and answer questions. When there is no customer, organize the goods to make it neat and beautiful.
4. Criticism or suggestions made by customers must be accepted with an open mind and not hit or quarrel with the customer.
5. Standing posture should be correct, not allowed to chat, laugh, and make trouble at the counter.
6. Do not meet in the counter and do private affairs. When the shift time is not allowed to purchase the products you operate.
7. No smoking, eating, reading, reading, sleeping, and sitting in the counter or warehouse are not allowed.
8. Consciously do the environmental hygiene and commodity hygiene in the store and outside the store.
9. The private schoolbags, bags, wallets are brought into the counter and warehouse.
10. Do not use it randomly, use it, and try to wear the inner jewelry of the store.
11. The handover class is done: clear transfer, the payment is consistent, and the signature is responsible.
12. Not allowed to change to get off work in advance and close the store early to stop selling.
13. Before get off work, cut off all the power supply, lock the safe and doors and windows, and do a good job of fire prevention and theft.
The goods for goods insurance
1.
2. The storage products should implement the "advanced first -first -out" regulations.
3. To save warehouse capacity, reasonably make the warehouse, and no goods must be placed chaos.
4. The warehouse goods must be set with a fixed cargo position and numbered it. Each cargo position sets up "entry, exits, deposit cards" in and out of the warehouse. Eliminate the inventory to counterpart with the product account.
5. The warehouse goods must be "three pairs of mouth" that is, that is, the inventory goods are consistent with the number of goods cards, and the amount of goods card is consistent with the balance of the product account. Sales, adjust, and save month reports.
6. The warehouse managers should be tested frequently for the goods and supplies they keep. For products with long stagnation time, they must actively urge the sale of the goods to sell or reflect the change to the headquarters. rn资料管理规定rn为便于管理和及时与总部沟通，为结合本地区情况制作营销计划做准备，还需对以下资料进行存档： rn一、内部资料r n1. Related information in the store
1) Recently sold the monthly sales information
2) The main product changes in the local market for 1-2 years.
3) Sales of main products, sales revenue and sales expenses.
2. Data of the sales plan
1) This year's sales plan and deployment information
2) Monthly sales plan and deployment information
3)
1) New product introduction information
2) The product directory information of the shop
4. Key customer information
1) Customers who have purchased products of our shop
2)
The content includes: name, age, occupation, preference, contact number, etc. ) In -store management data
. External information
1. Market survey data
1) Annual regional sales survey
2) annual sales of major products in this region
3) Product Main Consumption Survey
2. Main competitor information
1) Methods and methods of competitors sales
2) The pricing situation of competitors
3) The main products sold by competitors r
4) The overall sales of competitors
The personnel management
Organizational structure

Duties Instructions:
Manager: Comprehensive responsibility for store sales, personnel and financial management Essence
The store manager (cabinet leader): On -site guidance, diagnosis and processing of employee problems, commodity management, organizational class meeting, handling customer complaints, management reporting analysis, information management, etc.
Couns: Responsible for customer reception, commodity sales, counter account registration, sorting and placing counter products, cleaning stores, etc.
The cashier: responsible for collecting cash, registering accounts, bill management, etc.
Maids: Responsible for the management of warehouse goods, including receiving goods, replenishment, registering accounting, cleaning, etc.
A security personnel: Responsible for the daily on -site security work and regular safety inspections of store facilities.
The staff recruitment
1, basic quality requirements
1) Age requirements: under 35 years of age;
2) Education requirements: graduated from junior high school.
3) Experience requirements: have a certain retail sales experience.
4) Other requirements: good temperament, good appearance, honest and reliable, no bad records, and standard Mandarin. Has strong language expression ability, certain interpersonal ability, certain body perception ability, and keen observation ability.
2. Occupational quality requirements
Career function work content skills Requirements
. Reception (1) Reception preparation 1. Be prepared for the business environment 2. Be prepared for business utensils. 3. Be Preparation of Personal Instrument Instrument 1. Preparation of environmental beauty 2. Precautions for the preparation of business utensils 3. Instrument, instrument, and manner common sense 4. Language application basic common sense 5. counter service common sense
(2) reception etiquette 1 . Be able to use commercial service terms correctly 2. Being able to actively and enthusiastically receive customers
Sales (1) Commodity introduction and consultation 1. Be able to correctly apply the name of jewelery and jade varieties Nature 3. Be able to properly introduce jewelry variety styles 4. Be able to correctly explain the gem appraisal certificate inlaid diamond grading certificate 1. Jewelry and jade definition, classification, variety, name knowledge 2. The physical and chemical properties of jewelry and jade Variety Knowledge 4. Appraisal Certificate Knowledge
(2) Product display 1. Can show jewelry with conventional instruments 2. Can correctly display jewelry of different styles 3. Can show jewelery with props, itself, and customer wearing it. Jewelry 1. Customal identification instrument application knowledge 2. Different style jewelry display requirements and precautions 3. Proposal display and personnel wearing display
(3) Product recommendations can be based on customer gender, age, face shape, hand shape, hand shape, etc. The basic knowledge of the corresponding jewelry jewelry of jewelry jewelry is recommended
(4) Communication and transactions 1. Be able to introduce jewelry culture, connotation, stimulate the desire of customers to buy in a timely manner 2. Can figure out the customer's psychology in a timely manner, seize the chance of transaction opportunities in a timely manner 1. Human knowledge of jewelry jewelry 2. Tips for timely transactions
(5) Commodity delivery 1. Be skilled to complete gift packaging 2. Be able to accurately fill in and identify sales credentials, invoices 3. Be correctly identifying leaning currency and credit card 4. Be able to correctly identify bills and other bills 1. Packaging knowledge 2. Bill knowledge 3. Currency, credit card knowledge 4. Check knowledge and use precautions

three -sale service (1) Protecting room relationship 1. Can be according to requirements建立顾客档案，并根据顾客要求进行相应服务2. 能够主动了解商品使用信息，并反馈到有关部门1. 首饰保养与清洁知识2. 企业质量保修规定和理赔程序rn（二）维护与Quality warranty 1. Can guide customers cleaning and maintenance jewelry 2. Can accept customers' commodity warranty requirements in accordance with relevant regulations 1. Commodity number knowledge 2. Jewelry jewelry counter fire prevention, anti -theft and other knowledge
four custody and delivery (1) Storage 1. Can identify and correct jewelry and jewelry product number 2. Can be correctly performed at the counter Storage work of samples 1. Commodity number knowledge 2. Jewelry jewelry counter fire prevention, anti -theft and other knowledge
(2) Delivery 1. Can accurately follow the quantity and quality acceptance in accurate orders 2. Can correctly record the counter accounting of the counter 3. The procedures that can be completed in accordance with the chapters 1. Counter acceptance knowledge 2. Counter account 3. Counter handover specifications
Five business activities product display can reasonably place jewelry of jewelry in accordance with the requirements, and arrange the counter display knowledge of the counter jewelry jewelry
The health check before employment
Plipped the interview, requiring the employed person to go to the designated hospital for a health check, and determine whether to conduct personnel employment according to the results of the hospital.
Personal data archive
The archive content includes: ID card (copy), academic certificate (copy), occupational level certificate (photocopy), family detailed address, main contact information (telephone).
salary and bonus (recommendation)
basic salary commission bonus welfare
1 assessment content
1) attendance situation
2) Work attitude
3) Work skills r r r r r r r r
4) Sales
5) Customer satisfaction
working hours (recommendation)
1) The two -round rotation system is implemented, and the transfer time is set at noon daily.
2) Time arrangement
working time work content
7: 40 ---- 8:00 Clean hygiene
8: 00 ---- 9:00 Course is placed at the counter
9: 00 Start Business
9: 00 ---- 2:00 Class A time
2: 00 B Class to the job
2: 00 ---- 2:30 A, B hand in class B The successor time
2: 30 ---- 8:30 Class A time
8: 30 ---- 9:00 receipt accounts
Note: Class B on duty morning class, the next day, Class A is on duty evening.
dinner time
1) Lunch period 11: 00-12: 30
dinner period 19: 00-20: 30
2) Within 30 minutes of meals, the number of meals each time — Two people, the store needs sufficient business personnel to maintain normal business.
Ilads on holidays
1) Working staff can rest for one day according to business conditions every week, avoiding Saturdays and Sunday and holidays.
2) Spring Festival: 3 days, 3 days of National Day, May 1 3 days, one day in the holiday, the remaining days are adjusted after the holiday.
3) Application on the day of the disease leave must be submitted.
4) Application should be filed 3 days in advance for a vacation.
The third part of the financial management system
1. Establish and improve the internal financial management system, do a good job of financial management, truthfully reflect the financial situation, pay the calculation of public taxes in accordance with the law, and accept the supervision and inspection of the headquarters. Financial accusations, do a good job of various financial revenue and expenditure predictions, plans, control, accounting and assessment, and strive to improve economic benefits.
2. During the operation, it must be invested and operated according to the cooperation period agreed in the franchise contract. Except for the transfer in accordance with the law, it is not allowed to end the operation in any way.
3. Financial personnel (accounting, cashier) need to obtain relevant qualification certificates recognized by the state, and abide by the relevant provisions of the "Accounting Law of the People's Republic of China" and relevant laws.
4. The accounting department should set up general accounts. Inventory accounts, sales accounts, sales details and daily income and expenditure details. Every business should be filled in truthfully and kept properly.
5. Financial personnel shall write corporate financial statements (daily reports, monthly reports, quarterly reports, annual reports) in accordance with the actual financial situation within the prescribed time, and accept the supervision and supervision of the headquarters.
6. The cashier should set up financial accounts, cash accounts, and sales details to make the Japanese and clear accounts. Every business that has occurred truthfully is consistent with the accounts and balanced income and expenditure.
The fourth part of the security measures
S safety facilities in the store
1. Monitoring system: The 24 -hour closed -circuit TV monitoring system should be installed in the store. The probe is located around the store. Where. The staff can install the alarm button at the staff to prepare.
2. Security equipment equipment: equipped with appropriate security equipment to prepare emergency use, such as electric alarm sticks, tear gas and other safety prevention equipment.
3. Security personnel: Each shop must be configured at least four security guards for 24 hours of uninterrupted inspection safety work.
4. Alarm: Each shopkeeper is both a commodity salesperson and a voluntary safety personnel. In addition to the goods in charge of the goods, each customer who comes to the store should comprehensively analyze. If there is an emergency, press the alarm system immediately and deal with it immediately.
5. Fire: Jewelry store lighting requirements are extremely high, and fire protection work is crucial. Store products are very expensive. In the event of a fire, the delicate jewelry of jewelry is very easy to be damaged, and economic losses will be extremely heavy. Therefore, fire protection must be prepared. Each store is equipped with an electrician and firefighter (security can be done), which is equipped with necessary fire protection equipment, such as dry powder fire extinguishers, emergency water, water pipes, and other emergency fire items.
6. Configuration of anti -toxic mask: Anti -toxic mask is a protective appliance equipped with each employee when it is suffering from fire and other unsafe factors.
7. Safety export: Safety export warning signs and evacuation when emergency dangerous situation occurs.
The financial and jewelery storage box
1. Equipped with a portable emergency storage box: It is used when the store needs to be transferred when the store is emergency. It requires strong and easy to carry and move. The color of the luggage is dark.
2. Equipped with small bags used during procurement: It is a practical luggage used by the store manager or financial personnel when handling financial transfer, which requires dark, anti -squeezing and anti -theft.
3. Equipped with large -scale safe in the store: that is, the in -store vault, the gold shop in the store is a place where the stores in the store are stored in the store. It is required to be hidden safety. Generally, concealed decoration can be used. The cabinet is generally determined by size.
This and shop counter processing at the door key
1. The key of the vault is kept by a special person, which can be handed over by the two and responsibilities.
2. The key at the counter is managed by the salesperson and responsible.
3. The keys of the store are generally managed by the security guards, and the responsibility is responsible. However, the manager in the store should prepare the key to prepare for the position in a safe and proper place to prepare for emergency use.
It gold shops can also sign a commodity safety custody contract with the bank, and the safety security can be saved about the safety of the warehouse before.

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Lois
October 4, 2022 at 12:48 am

First look at the content of the system, and then go to Baidu to search for pictures that match the content. Such as: about the company's talks, search for pictures or comics. Isn't it available online? There should be few ready -made.
qoooersun

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2 thoughts on “Seeking the management regulations of jewelry store personnel or the manuscript of the employee manual.”

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