plastic charms jewelry wholesale What are the basic etiquette of jewelry shop

Lamar

November 10, 2022 at 11:26 am

weightlifting jewelry wholesale
Jewelry shop etiquette
1 dressing
1. The dress should be neat and generous, and the color is stable, and there must be no holes or patch. The buttons must be buckled, there should be no fastening, and the sleeves cannot be lifted.
2. Male employees should wear shirts, trousers, and tie. Female employees should have sleeve shirts, trousers, suit skirts or sleeve skirts.
3. Should not be in shorts, short skirts (above 10 cm on the knee) and sleevelessness, backless, and chest outfits.
4. The work card must be worn at work hours.
5. Male employees should wear dark leather shoes at work hours, and female employees should wear stockings and leather shoes. Stockings should not be off -line, do not show a skirt at the upper end. Shoes should be kept clean. Do not wear slippers, rain shoes or not to work.
The
1. The hair should be trimmed, neatly sorted out, and keeps clean. Male employees cannot leave long hair (with the degree of not covering the back of the ear and the collar), and it is forbidden to shave their heads and beard. Female employees should be clamped with hair bands or cards.
2. Female employees advocate light makeup to work, and they cannot be gorgeous. Male employees should not make up.
3. The nails are trimmed neatly to keep it clean, and you must not leave long nails.
4. Do not eat odor foods such as shallots and garlic before work, and drink alcoholic beverages to ensure oral cleaning.
5. Before entering the job, pay attention to check and organize personal instruments in time.
The talk
1. Pay attention to smile when receiving people waiting for things.
2. Receiving customers and visitors should greet the initiative to be friendly and sincere, and leave a good first impression.
3. When talking with customers and colleagues, we should pay attention and listen carefully.
4. Promote the language of civilization.
5. Generally, employees should speak Mandarin. When receiving customers, you should use the language you understand.
6. Pay attention to calling customers and visiting guests "sir", "lady", "lady" or "you". If you know the last name, you should pay attention to the name of his last name. Refers to the third party who cannot talk about "him", it should be called "the gentleman" or "the lady (lady)".
This
1. Keep a good manner and mental appearance.
2. The sitting posture should be correct, and you must not raise Erlang's legs.
3. When standing, you should do it: abdomen, chest, look up, and look forward, and your hands naturally sag or put them behind. The body must not be crooked in the east, no humpback, shrugging, plugging pockets, etc., and your hands must not cross your waist or cross your chest.
4. Do not take your shoulders, hold your hands, and do your waist. When you encounter it with customers, you should walk side by side and not walk from the middle of the two. Ask someone to talk to the road sorry. Non -job needs must not run in the workplace.
5. Do not spit, throw debris, do not dig ear, cut nose, trim nails in public, and do not knock on the counter.
6. Do not use your fingers, heads or items to point the customer or instruct the direction for others. When indicating the direction of the hand, the arms are required to straighten, the four fingers are together, the thumb is naturally bent, and the palm is naturally upward.
7. You must not talk to laughter, chat, do not speak loudly, shout, and do not hum your songs or whistle.
8. Receive customers or cough or sneeze in public places to turn to no one, and say "I'm sorry" when turning back; applying hands to covering their mouths when they yawn.
9. Pay attention to self -control, and not quarrel with customers, customers or colleagues under any circumstances.
10. Managers at all levels should not rebuke employees in front of customers or customers.
11. Do not eat food at work hours, and can not look at book newspapers and magazines that have nothing to do with work.
The telephone etiquette
1. You should answer the phone within three sounds.
2. The phone call should be said first: "Hello, ×× jewelry."
3. Please apologize when the other party is waiting during the call: "Sorry, please wait."
4. If the receiving phone is not within its own business scope, the relevant business personnel should be transferred as soon as possible.
5. The phone call that receives the wrong should also be treated with courtesy.
6. Prepare before calling, the call is simple and clear, do not chat on the phone.
7. At the end of the call, the customer, customer, or superior leader should hang up the phone before hanging up.
8. Do not imitate the tone and tone of others' speaking, do not open excessive jokes, and do not spread remarks that are not conducive to unity.
Jewelry shop service etiquette
1. Careful entertaining guests to visit the store, and let him choose freely, it is best not to deliberately control the intention of the customer, or be aside. Should tell the customer politely: "If you need to serve, please call me."
2. If necessary, you should take the initiative to help the customer. He sends it or placed temporarily. It can help guests collect umbrellas and keep them on behalf of them.
3. When customers have questions, they should answer the customer with a professional and pleasant attitude. It is not appropriate to have an impatient expression or ask three questions. Careful salespersons can observe the guest's mentality and needs in a timely manner, provide good opinions, and can make a short and clear introduction to the product, which is convenient to explain the characteristics, content, ingredients and uses in an efficient way to help customers choose.
4. Do not ignore the people who are accompanied by the guests, you should say hello to all kinds, maybe it can also cause them to buy the desire to buy.
5. The words talked to customers should be inquiring and discussed. Do not apply for the tone of compulsory or threatening. Customers must buy it, which will make people feel unhappy. When customers try or try it on, they should first ask the customer's satisfaction, rather than just praising the superiority of the product.
6. The salesperson should also pay attention to the quality of service after the product is transaction. It should not be too realistic. It is necessary to pack the goods, and to pack the goods well, give both hands to customers, and welcome to come again next time. Can be sent to the door or watched the guests to leave, in order to show your expectations.
7. Even if the guests do not buy anything, they must maintain a consistent kind and enthusiastic attitude. Thank you for visiting him to leave a good impression on the other party. Maybe when the guests need it next time, they will first think of you and come again. This is the principle of "doing business for a lifetime"!
8. Sometimes some customers may be angry because of unwillingness. At this time And apologize and focus on customers. In this way, you can clear all the thoughts in thought and concentrate on the needs of customers. When they see that you have focused all their attention on their problems, they calm down. Of course, the best way is to restrain your emotions. Do not let customers' anti -ear speech affect your attitude and judgment.
9. Be good at listening to opinions. Listening to complaints with an open mind, without interrupted his speech, so that the suppressed emotions were alleviated, making it difficult for a customer to deal with it. Sometimes the salesperson uses "um! Hmm!" Or "Please talk". It allows customers to know that you are listening to his opinions seriously.
10. When the customer comes up, repeat the requirements you hear in your own language, which once again makes the customer feel that his problem has been paid attention, and he feels that you will help him solve the difficulties.

1 thought on “plastic charms jewelry wholesale What are the basic etiquette of jewelry shop”

Lamar
November 10, 2022 at 11:26 am

weightlifting jewelry wholesale
Jewelry shop etiquette
1 dressing
1. The dress should be neat and generous, and the color is stable, and there must be no holes or patch. The buttons must be buckled, there should be no fastening, and the sleeves cannot be lifted.
2. Male employees should wear shirts, trousers, and tie. Female employees should have sleeve shirts, trousers, suit skirts or sleeve skirts.
3. Should not be in shorts, short skirts (above 10 cm on the knee) and sleevelessness, backless, and chest outfits.
4. The work card must be worn at work hours.
5. Male employees should wear dark leather shoes at work hours, and female employees should wear stockings and leather shoes. Stockings should not be off -line, do not show a skirt at the upper end. Shoes should be kept clean. Do not wear slippers, rain shoes or not to work.
The
1. The hair should be trimmed, neatly sorted out, and keeps clean. Male employees cannot leave long hair (with the degree of not covering the back of the ear and the collar), and it is forbidden to shave their heads and beard. Female employees should be clamped with hair bands or cards.
2. Female employees advocate light makeup to work, and they cannot be gorgeous. Male employees should not make up.
3. The nails are trimmed neatly to keep it clean, and you must not leave long nails.
4. Do not eat odor foods such as shallots and garlic before work, and drink alcoholic beverages to ensure oral cleaning.
5. Before entering the job, pay attention to check and organize personal instruments in time.
The talk
1. Pay attention to smile when receiving people waiting for things.
2. Receiving customers and visitors should greet the initiative to be friendly and sincere, and leave a good first impression.
3. When talking with customers and colleagues, we should pay attention and listen carefully.
4. Promote the language of civilization.
5. Generally, employees should speak Mandarin. When receiving customers, you should use the language you understand.
6. Pay attention to calling customers and visiting guests "sir", "lady", "lady" or "you". If you know the last name, you should pay attention to the name of his last name. Refers to the third party who cannot talk about "him", it should be called "the gentleman" or "the lady (lady)".
This
1. Keep a good manner and mental appearance.
2. The sitting posture should be correct, and you must not raise Erlang's legs.
3. When standing, you should do it: abdomen, chest, look up, and look forward, and your hands naturally sag or put them behind. The body must not be crooked in the east, no humpback, shrugging, plugging pockets, etc., and your hands must not cross your waist or cross your chest.
4. Do not take your shoulders, hold your hands, and do your waist. When you encounter it with customers, you should walk side by side and not walk from the middle of the two. Ask someone to talk to the road sorry. Non -job needs must not run in the workplace.
5. Do not spit, throw debris, do not dig ear, cut nose, trim nails in public, and do not knock on the counter.
6. Do not use your fingers, heads or items to point the customer or instruct the direction for others. When indicating the direction of the hand, the arms are required to straighten, the four fingers are together, the thumb is naturally bent, and the palm is naturally upward.
7. You must not talk to laughter, chat, do not speak loudly, shout, and do not hum your songs or whistle.
8. Receive customers or cough or sneeze in public places to turn to no one, and say "I'm sorry" when turning back; applying hands to covering their mouths when they yawn.
9. Pay attention to self -control, and not quarrel with customers, customers or colleagues under any circumstances.
10. Managers at all levels should not rebuke employees in front of customers or customers.
11. Do not eat food at work hours, and can not look at book newspapers and magazines that have nothing to do with work.
The telephone etiquette
1. You should answer the phone within three sounds.
2. The phone call should be said first: "Hello, ×× jewelry."
3. Please apologize when the other party is waiting during the call: "Sorry, please wait."
4. If the receiving phone is not within its own business scope, the relevant business personnel should be transferred as soon as possible.
5. The phone call that receives the wrong should also be treated with courtesy.
6. Prepare before calling, the call is simple and clear, do not chat on the phone.
7. At the end of the call, the customer, customer, or superior leader should hang up the phone before hanging up.
8. Do not imitate the tone and tone of others' speaking, do not open excessive jokes, and do not spread remarks that are not conducive to unity.
Jewelry shop service etiquette
1. Careful entertaining guests to visit the store, and let him choose freely, it is best not to deliberately control the intention of the customer, or be aside. Should tell the customer politely: "If you need to serve, please call me."
2. If necessary, you should take the initiative to help the customer. He sends it or placed temporarily. It can help guests collect umbrellas and keep them on behalf of them.
3. When customers have questions, they should answer the customer with a professional and pleasant attitude. It is not appropriate to have an impatient expression or ask three questions. Careful salespersons can observe the guest's mentality and needs in a timely manner, provide good opinions, and can make a short and clear introduction to the product, which is convenient to explain the characteristics, content, ingredients and uses in an efficient way to help customers choose.
4. Do not ignore the people who are accompanied by the guests, you should say hello to all kinds, maybe it can also cause them to buy the desire to buy.
5. The words talked to customers should be inquiring and discussed. Do not apply for the tone of compulsory or threatening. Customers must buy it, which will make people feel unhappy. When customers try or try it on, they should first ask the customer's satisfaction, rather than just praising the superiority of the product.
6. The salesperson should also pay attention to the quality of service after the product is transaction. It should not be too realistic. It is necessary to pack the goods, and to pack the goods well, give both hands to customers, and welcome to come again next time. Can be sent to the door or watched the guests to leave, in order to show your expectations.
7. Even if the guests do not buy anything, they must maintain a consistent kind and enthusiastic attitude. Thank you for visiting him to leave a good impression on the other party. Maybe when the guests need it next time, they will first think of you and come again. This is the principle of "doing business for a lifetime"!
8. Sometimes some customers may be angry because of unwillingness. At this time And apologize and focus on customers. In this way, you can clear all the thoughts in thought and concentrate on the needs of customers. When they see that you have focused all their attention on their problems, they calm down. Of course, the best way is to restrain your emotions. Do not let customers' anti -ear speech affect your attitude and judgment.
9. Be good at listening to opinions. Listening to complaints with an open mind, without interrupted his speech, so that the suppressed emotions were alleviated, making it difficult for a customer to deal with it. Sometimes the salesperson uses "um! Hmm!" Or "Please talk". It allows customers to know that you are listening to his opinions seriously.
10. When the customer comes up, repeat the requirements you hear in your own language, which once again makes the customer feel that his problem has been paid attention, and he feels that you will help him solve the difficulties.

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